This Privacy & Confidentiality statement explains how I may handle your personal information or any privileged business information.
This statement was last updated on 16 January 2017. Please read this as well as my Terms & Conditions carefully and check back regularly for any changes I may have applied since you last read this document.
Collection, storage & use of information
When you contact me using the contact form on my website, or if you contact me via telephone, email or otherwise, I may collect and process the information about you that this provides me with, generally because it helps me communicate with you and more specifically because it means I can provide you with information or services that you request or I can meet any obligations that I may have to you. I may also use it to contact you if I have to inform you about something really important such as a change to my services, but I will not abuse this privilege for marketing purposes or nefarious reasons: you can subscribe to the blog if you would like to know whenever there is a new update there, but for regular status and service updates I refer you to my Twitter and Facebook feeds.
Your information will be stored by me, using my own hardware located inside the European Economic Area (EEA), and I do everything I can to keep your data secure. That said, I do use third-party solutions such as Google Apps, Dropbox and Apple iCloud who may store my (and as such some of your) information in secure data centres outside the EEA in accordance with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks (which succeeded the U.S. Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement).
Prior to agreeing to engage in business with you, I may use information about yourself or your business that you have provided me with to conduct due diligence research.
In accordance with the UK’s Data Protection Act, if at any time you wish to know the details of any information in my possession about you and/or your business, you can request me to provide you with these. In order for me to comply with any such request, I may require identification and/or further information. I may also charge you a small fee to cover my costs.
Disclosure of information
Note that I never subcontract or otherwise outsource any work; if I am unable to help you myself, I will be happy to refer you to someone who can be of service to you. In such situations, I may share that other person’s or business’s information with you or your information with them, but I will never do this without their or your permission respectively.
I will never sell your information for marketing purposes, but I may disclose your information to third parties if I am legally obliged to do so, or if I need to do so in order to meet my obligations to you, to enforce my terms and conditions and/or contracts, or to protect my or others’ property, rights or safety.
Questions, comments or requests in respect of this statement can be sent to me via the contact form on this website.